Account Manager - Taskeen

Job Profile Overview:
The Account Manager at Taskeen is a pivotal role that involves managing and supporting our franchise owners. This position requires a multifaceted individual who can handle a wide range of responsibilities, from developer relations to talent acquisition, and from finance to IT. The ideal candidate will be adept at problem-solving, possess excellent communication skills, and have a strong understanding of business operations. Additionally, the Account Manager will play a key role in acquiring new business opportunities and expanding our franchise network.

Job Responsibilities:

• Franchise Owner Support:
• Provide comprehensive support to franchise owners, addressing their needs in various departments such as Developer Relations, Talent Acquisition, HR Operations, Finance, IT, Facilities, Campaigns, Nawy Now, Resale, Generic lists, Collections/Incentives, CRM Training and on-boarding, and Dashboards review.
• Serve as the primary point of contact for franchise owners, ensuring their concerns are addressed promptly and effectively.

• Business Development:
• Identify and pursue new business opportunities.
• Contribute to the acquisition of new franchises, working closely with the sales and marketing teams.

• Problem-Solving:
• Troubleshoot and resolve issues related to CRM technical problems, generic lists, and dashboard reviews.
• Collaborate with internal teams to ensure franchise owners receive the necessary support and resources.

• Training and On-boarding:
• Conduct CRM training sessions for franchise owners and their staff.
• Assist with the on-boarding process for new franchise owners, ensuring they are equipped to manage their businesses effectively.

• Performance Monitoring:
• Monitor franchise performance and provide insights to improve business operations.
• Review dashboards and financial reports to identify areas for growth and improvement.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3+ years of experience in account management, franchise support, or a similar role.
• Proven track record of successful business development and/or relationship management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage multiple projects simultaneously.
• Customer-oriented with a commitment to providing exceptional service.
• Results-driven with a focus on achieving business objectives.
• Adaptable and able to work in a fast-paced, dynamic environment.