Business Analyst

We are looking for multiple Business Analysts who want to delve into the insurance world. In this role, you will work within the Product Development department on our platform Axon, the solution for insurance companies to optimise their processes. As a Business Analyst, you will analyse requirements from our customers and developers and translate the requirements into user-friendly software solutions.

Key about your role

As a business analyst, you will bridge the gap between your Scrum team and our customers at insurance companies. You understand customer requirements and anticipate market developments.

You are able to communicate effectively with different types of target groups. Whether it's a design session with the customer or a technical refinement with your team. You translate requirements into solutions, fit for purpose, with an eye for quality and maintainability.

Within your team, you help define user stories to implement the changes you have designed. During implementation, you are the sparring partner for developers and testers. In sprint reviews, you present the changes to the customer and collect feedback.

Key about your team

Your team is a scrum team within the Product Development department and develops one or more modules in our Axon platform for the insurance industry. It is the responsibility of your team to deliver a high-value, high-quality product that really fits the needs of our customers.

The Claims team is responsible for all the core insurance processes surrounding claims handling. This is a very dynamic part of insurance software as claims are where our customers get their chance to prove their worth! The Claims team makes it possible to configure flexible claim report forms that can increase their efficiency with lots of automation. We also make it easy to communicate with all parties involved in the claim, and in the end make it possible to settle the claim in a way that makes their clients happy.

In addition, we are also looking for a Business Analyst to work for both team Fundamentals and team Satellite.

Team Satellite is responsible for how insurances are requested in our application Axon. Basically, we make sure that anyone requesting a new insurance can do that as easily and smoothly as possible. That can either be an end user via the internet, an intermediary or someone working for the insurance company itself.

Team FUNdamentals works on key technical issues in Axon. They are responsible for the technical framework, our Axon DataMart module and sign-on functionality including all the SSO links our product supports. In addition to these technical topics, they also work on the MyAxon module including all the customer-facing widgets, the portal that serves end customers.

Check out our blog posts and videos to see what it is like to work at Keylane. 

Key about you

• You have a proven ability to analyse complex problems, breaking them down into smaller, actionable steps;
• You have the capacity to effectively convey technical information to both technical and non-technical audiences, and to actively listen to and understand others' perspectives;
• You are committed to understanding our customers' needs, pain points, and expectations, and using that knowledge to drive product development and improvement;
• You have a foundational understanding of software development principles, methodologies, and technologies;
• You are fluent in English. Speaking Dutch is a an advantage.

*A Certificate of Conduct (VOG) and reference check are part of the application process.

Keylane offers

• A monthly gross salary between € 3,000 and € 4,000 based on 40 hours per week. Experienced candidates can expect a salary of € 4,000 to € 5,000 per month, depending on your qualifications and experience.
• 8% holiday allowance of your total gross salary;
• A profit share;
• Travel reimbursement: a NS Business card or mileage allowance (€ 0.23 per km);
• 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like;
• A pension scheme, with the option to save extra;
• A comprehensive vitality offer to help you stay healthy. Read more here;
• A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract;
• Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month);
• The possibility of working remotely from abroad for up to 2 months per year;
• The opportunity to develop yourself at our Academy through courses and training, both professionally and personally;
• An active and fun community of ‘Keylaners’. We also have after work drinks at our in-house pub every Thursday.

About Keylane Property & Casualty

As the leading European supplier of robust, highly configurable and customer-centric SaaS platforms to the insurance industry, Keylane offers solutions that optimise today’s business processes, unburdens our clients and empowers them to be future-fit and agile.

With Axon, we aim to foster trust and empower lasting partnerships by providing an all-in-one SaaS platform that ensures a 24/7 uptime for our customers. We provide and implement continuous upgrades at no additional costs, guaranteeing that our customers are able to comply with the latest rules and regulations. Coupled with our commitment to backwards compatibility, we are a partner our clients can rely on with a platform that always delivers.

We will not consider unsolicited services or offers from recruitment agencies or intermediaries.