Community Manager

We are seeking an experienced Community Manager to join our Community team in London.

This will be an initial 6-month full-time contract (FTC) that can be extended or made permanent

The 1000heads Community team is a proud, powerful collective of Social Media obsessives driven to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands. You will work closely with several departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with the belief that fans of a brand brought together as a community can become an unstoppable force.

To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.

Role

• Highly creative copywriting that flexes for all things social and then sees that content through to its live home through publishing across social channels.
• Stimulating and sustaining conversations and relationships with a brand’s audience through on-the-pulse community management.
• Managing the day-to-day delivery of editorial calendars and creative campaigns.
• Working directly with our creative studio to ideate and brief on engaging content to supercharge our organic social-first activations.
• Consistently build solid relationships with our clients and use your entrepreneurial skills to identify business development opportunities.
• Offering strategic thinking, creative spark, and commercial understanding to elevate existing plans.
• Researching the latest social tools, platforms and trends – and working to ensure that we are the first to innovate and experiment.
• Supporting our insight team in delivering reports, performance tracking & trend analysis to clients, ensuring strategic optimisation improvements.
• Supporting our Relationships team with identifying and activating influencers and content creators.
• Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry.

Requirements

• 2+ years in a similar role working with brands that truly embrace social media.
• Previous experience working at an agency that champions social-first communication is a strong advantage.
• Excellent written and verbal communication skills; you should speak the language of the internet.
• A strong appreciation (and minor obsession) with formats, trends and memes that make people stop and pay attention.
• An expansive understanding of social media and the value it can offer to brands of all industries.
• An eye for creative content, both written and visual, and knowledge of the nuances of social media formats -  if you know your Reels from your TikTok, this job is for you.
• Excellent organisational, time management & collaboration skills.
• Ability to work under pressure when necessary while always keeping an eye on the finer details.
• Experience and evidence of working with big collaborative teams where you can show you can manage expectations and hit deadlines.
• Proficiency in using a wide variety of social platforms and tools to drive efficiency within the accounts we work.
• Proficiency and experience in social publishing tools like Sprinklr, Opal, Hootsuite and Khoros.
• Proficiency in Microsoft Office suite & similar (Word, Powerpoint, Excel) to a good standard.
  
  Plus, the ability to think:
• Creatively (capable of thinking differently and disruptively)
• Strategically (able to analyse situations and see the big picture)
• Intelligently (critical thinking that identifies gaps and fills them)

About 1000heads

1000heads is a Social Transformation company.

We combine expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands.

1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.

We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

For more information on 1000heads, visit www.1000heads.com

Benefits

• Additional holiday day for each year of service, up to 25 days
• Additional festive shutdown period between Christmas and New Years period
• Subsidised gym membership
• Private Medical Cover
• Company Pension Scheme
• Personal development fund
• Cycle to work scheme
• Regular company socials/away days, free Monday breakfasts and Friday drinks
• Flexible working, hybrid 1-2 days per week
• Plus other cool perks