Customer Care Assistant

Looking for Filipino (Philippines-based) candidates 🇵🇭

Job Role: Customer Care Assistant / Merchandise Planner
Work Schedule: Monday - Friday 9 AM - 5 PM (AU Time Zone)
Salary range: 1500 - 2000 AUD Monthly

Who We Are: At Hunt St, we help Aussie companies directly hire top 5% remote talent in the Philippines & Nepal. You will be hired directly by the client; we are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home. Australia is only 2 hours ahead of the Philippines and 4 hours ahead of Nepal, so the working hours are typically much better than working for a European or North American company.

Who The Client Is: The client is a growing furniture, homewares and design studio founded on the principle of balancing modern simplicity and uncompromising detail. They are dedicated to providing exceptional customer service while efficiently building strong relationships and ensure a positive shopping experience as well as repeat business.

Role Overview: We are looking for a detail-oriented Customer Care Assistant who has a passion for furniture and interior design. The ideal candidate should have excellent communication skills and a solid understanding of Shopify.

Responsibilities:

Respond to customer inquiries via email, chat, and phone, providing excellent customer service and support.
Provide accurate product information, troubleshoot issues, and resolve customer concerns.
Collaborate with the sales, marketing and operation teams to ensure accurate product information is available to customers and KPI’s are met.
Monitor customer feedback and implement improvements to enhance the customer experience.
Assist in processing customer returns and exchanges, ensuring a smooth resolution
Process damage claims with couriers
Follow up pending quotes by email with customers
Generate reports on customer inquiries to identify trends/ opportunities and improve customer service processes.
Support the team with any administrative tasks and special projects as needed
Attend weekly WIP meetings and report on KPIs weekly

Requirements

2-3 years of proven experience in customer service, preferably in an e-commerce or retail setting
Must have experience with Shopify and CRM Systems (Zendesk or Gorgias).
Strong communication skills, both written and verbal
Detail-oriented and organized with strong problem-solving skills
Ability to work effectively in a remote, team-oriented environment
Familiarity with Microsoft Office Suite (Outlook and Excel)
Ability to handle a high volume of customer queries and multitask effectively
Strong analytical skills with a focus on performance metrics
Passionate about interiors or the design industry

Benefits

Why Join Us?