Customer Service Representative

About Ofload and our mission

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

The Role

We are looking for an excellent communicator who is passionate about getting a timely resolution. No previous experience in operations is necessary, as we'll train you on the job. This is not your typical Customer Service role, where you never speak to the customer again. Instead, you'll be responsible for establishing long lasting relationships, by building rapport and connections with both our shippers and carriers, obtaining necessary documents and resolving any issues that arise. If you're looking for more than 'just a job' and want this to be the start of your career, this is a great opportunity for you.

What You'll Do

Develop and manage relationships with existing customers
Support the operations team at Ofload in the daily business
Handling inbound queries via phone, email and facebook
Engage with our customers directly and regularly, conducting all outbound calls
Listening to customers to understand their needs and provide assistance to help resolve any issues
Drive outbound operational queries by contacting carriers for essential documents or shipment updates
Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
Record and modify customer information on our database
Taking ownership of data entry for quotes collected by the teams
Manage and update the platform to indicate shipment status
Keep accurate records and document customer service actions and discussions

What You'll Bring

High School Graduate or above
Highly organised, self-motivated with excellent attention to detail
Customer service experience preferred
Willingness to learn and get into the weeds of the business is critical
Experience with Salesforce is a bonus!
Proficient at using data software including MS Excel
Exceptional communication skills and fluent English capabilities
Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
Scrappy - willing to dive in, hands-on and do what’s needed
Permitted to work in Australia permanently with no restriction on hours (required)

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

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