IT Administrator

Join our team as an IT Administrator and play a pivotal role in managing our IT resources efficiently. You will procure, maintain, and administer computers and office equipment across all office locations. As the administrator for various corporate software systems, you'll deploy security tools and policies to safeguard company information. You'll also support our colleagues by resolving IT problems, assisting with onboarding, and providing guidance on policies and systems. We're looking for someone who can independently manage IT tasks while ensuring our team's productivity and satisfaction.

Responsibilities

• Procuring, maintaining, and administering computers and office equipment.
• Administering corporate software systems.
• Deploying and enforcing security policies and procedures.
• Providing IT support and resolving problems for colleagues.
• Assisting with onboarding of new colleagues.
• Suggesting and implementing improvements in procedures and equipment.
• Maintaining knowledge of IT support, help desk procedures, products, and services.
• Managing an issues tracking system and reporting on issue resolution SLAs.

Requirements

• Relevant degree or certifications in IT administration, with basic networking knowledge.
• Excellent communication skills, both oral and written.
• Knowledge of help desk software and remote control tools.
• Good knowledge of Windows and MS Office administration and basic networking.
• Excellent troubleshooting skills.
• Ability to work independently and maintain customer satisfaction.
• Bonus: Experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry.