IT Help Desk Technician

Clearwaters.IT is seeking an IT Help Desk Technician in Bremerton, WA.

This role involves the following:

• Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
• Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
• Identify, research, and resolves technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
•  Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
• Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreates user problems to resolve operating difficulties.
• Recommend systems modifications to reduce current and future user problems. Interact with the Trouble Ticketing system to documents issues and resolutions.
• Provide support for Video Teleconferencing program.
• Maintain/troubleshoot Network Connectivity issues.
• Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image.
• Install and configure PC-based medical application client software.
• Perform basic PC hardware troubleshooting.
• Support Refresh of PC Hardware by deploying new computer equipment to MTF staff.
• Work with centralized Subcontractor Tier III reach back staff for problems above local ability. Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
• Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment.
• Assist regional Tier III teams with installing medical applications and servers.
• Assist regional Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers.
• Provide support in maintenance of business continuity and disaster recovery program.
•  Provide support in LAN/WAN/PC/Server-related security program.
• Support MTF with Video Teleconferencing program.
• Manage functional application of an automated call distribution system.
• Maintain library of current scripts, software media, and licenses.
• Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
• Provide support in network upgrade and expansion as needed. Interface with base communications squadron personnel as needed.
• Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTF-hosted medical applications/servers: Assist Tier III teams in applying software updates, security patches and DISA STIGs Assist Tier III teams with mitigating vulnerabilities
• Provide on-call support for MTF.

Requirements

High School Degree

Security + Certification

Minimum of one year experience as a Help Desk Specialist

Background Investigation Tier 3 (NACLC)/Secret Clearance

IAT Level 1 ADP/IT III

Benefits

 Health Care Plan (Medical, Dental, Vision)

Retirement Plan (401K, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)