Junior IT Projects Engineer

Junior Projects Engineer
Based: London Office, with hybrid working
Type: Full-time
Salary: 40k
Eligibility: You must be eligible to work in the UK

The Projects and Professional Services Team delivers a large number of projects for our clients, from the implementation of new technologies and solutions, through to large scale transformation projects. The team has a strong focus on quality as well as implementing solutions in timely and efficient manner, focussing on providing quality communications to all clients and helping to build strong and tightly integrated relationships.

The Projects Delivery Engineer role is an exciting opportunity. The successful candidate will deliver small to medium sized projects for our customers working alongside a project manager as part of a core SMB team. The focus of this team is to deliver projects for our SMB customers where requests are often undefined and require a quick turnaround.

The Projects Delivery Engineer will have a good technical background with a willingness to learn and develop skills around new technologies. The post holder will lead on the delivery of small and medium sized projects, be the face of projects when required have responsibility for following project processes and documentation.

The successful candidate will be accountable for overall successful outcome of all projects they take lead on and will be expected to gain the trust, respect, and confidence of the customer stakeholders. They will be resourceful, an excellent communicator, and will be skilled in overcoming perceived project barriers.

The successful candidate will also be responsible for updating overall progress on projects / tasks assigned, initiating corrective action where necessary, applying change control and configuration management processes and communicating through an agreed reporting process.

Technical Skills:

• At least 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration).
• At least 2 of IT Experience implementation and support of cloud products: Microsoft 365, SharePoint / OneDrive, Azure, Intune, Conditional Access.
• At least 1 year of end-user support/desktop support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment of home networks
• Knowledge of Microsoft 365 licensing structures.
• Strong knowledge of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing Protocols, Switching, and Firewalls.

About Smartdesc

Smartdesc is a leading IT Managed Service Provider (MSP) whose focus is the UK non-profit sector, one of the largest in the world at over £55bn. We work with national household names, social enterprises and public-sector bodies. We are priority partners with both Microsoft and ServiceNow.

Our mission is to provide non-profits with the technology, tools, direction and support they need to fulfil their goals. Our vision is to empower the UK's nonprofit organisations to deliver their best work through enhanced technology solutions.

We provide IT services including IT strategy, cyber security, helpdesk support, project and programme management. You will be part of a dynamic and growing company; you will not be a small cog in the machine, but instead be able to spread your wings and work with some amazing nonprofit organisations who are engaged and want to improve their technology.

We have a strong focus on personal development and a “promote from within” culture. This means structured Professional Development Plans, access to market leading e-Learning and certifications, monthly protected learning time and paid-for certifications to support your development. Staff stay with us for years because we invest heavily in them - our retention rate is 98% which is far above the competition.

We have a flat management structure without internal politics, and staff are given a high degree of freedom to do their jobs to the best of their ability. You will have the opportunity to immerse yourself in a diverse range of cutting-edge technologies and systems, and never be pigeonholed into one single area.

Successful candidates deliver exceptional work through effort, integrity, and honesty. Smartdesc delivers ethical, transparent and customer-focused IT services; new team members are carefully picked to ensure they share our values.