Manager Compliance and Customer Support

We are looking for a highly skilled eCommerce Expert with extensive experience in managing various eCommerce platforms, focusing on compliance and account health. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.

Responsibilities

eCommerce Platform Account Health Maintenance and Compliance:

• Develop and implement strategies to increase sales while ensuring adherence to platform-specific policies and regulations.
• Continuously monitor platform performance metrics and make necessary improvements.
• Coordinate with other departments to manage and control returns and refunds effectively.

Customer Support Management: 

• Oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
• Implement best practices to maintain high levels of customer satisfaction and retention.
• Collaborate with the support team to address and resolve customer issues promptly.

Reporting and Analysis:

•   Generate and analyze reports on sales, customer feedback, and platform performance.
•   Provide data-driven insights and recommendations to inform business strategies.
•   Track and report on key performance indicators (KPIs) to measure success.

Requirements

• Bachelor’s degree in Business Administration, Finance, Law, or a related field; Master’s degree preferred.
• 5+ years of experience in compliance and customer support management.
• Proven experience in managing eCommerce platforms with a focus on compliance and account health.
• Strong background in customer support management with a commitment to delivering excellent service.
• Proficiency in generating and analyzing reports to guide business decisions.
• Solid understanding of appeals processes and VAT regulations.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

⛽ Fuel Allowance
🏥 Medical Insurance
🍽 Free Lunch Facility (In-house)
🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)
💰 Participatory Fund
💲 Market Competitive Salary
💻 Learning & Challenging Work Environment
👨‍💻 Amazing Work Culture
🛫 Paid Time off
👨‍👩‍👧‍👦 Group Life Insurance
💸 Gratuity
⏳ Maternity Leaves and many more