Product Designer

Zappi is a fast growing SaaS platform helping Fortune 500 companies pre-test new ideas and creative content before production. From new products, media campaigns, names, logos, packaging or flavours, Zappi allows companies to shelve bad ideas and improve on good ones. We bring together top expertise in applied statistics, data science, visualisation, product design, user research and engineering to create a platform that allows non-expert users to make high-stakes decisions easily and confidently.

What we value

We believe in hiring people who are passionate about product design and want the opportunity to do their best work. We believe product designers work best in supportive team environments that champion collaboration and data-driven decision making, allowing them to occupy and lead their space.

We believe the greatest products must be built on a deep understanding of customer needs and challenges, that can only be achieved through curiosity, collaboration and analysis of customer behaviour. We align as a business on the challenges we need to undertake and trust our product teams to solve them in the best possible way.

We value experimentation with unfamiliar techniques, failing fast and being bold. We practise continuous delivery and fast iteration. We hate politics, gate-keeping, unfairness and toxic behaviour. We believe in transparency, even when it’s unflattering. We believe in honesty, even when it’s uncomfortable. We treat failure as a learning opportunity. We believe in ethical and responsible business practices, having a positive impact on the environment and our communities. Zappi is a B Corp.

What you’ll be working on

We’re going through an incredibly exciting period at Zappi, have big goals for the future and are looking to recruit new product designers to help achieve them. We have a need for new talent in several key areas of our business.

At Zappi, product designers are an integral part of our product teams, helping to create, shape and deliver the long term vision, backed by a leadership team and business that supports turning them into reality. You’ll be accountable for leading product design in your domain, collaborating with product managers, engineers and quality assurance through discovery, analysis, delivery and usage of solutions and features, advocating for customers and sharing context with your team.

We have a strong culture of positivity, collaboration and ambition, with product, product marketing, engineering, operations, expertise and customer teams working closely. You’ll be part of this community, working to deliver brilliant product.

Responsibilities 

• Own and Execute Product Design: Lead UI, UX, and service design across the entire product life cycle—Discovery, Analysis, Build, and Usage—producing designs from early-stage wireframes and prototypes to high-fidelity interfaces.
• Deliver Seamless User Experiences: Create connected experiences using consistent design systems and common UX patterns, balancing user needs with commercial goals to extract early value for tactical gain.
• Research and Validate Designs: Conduct thorough discovery of problem areas and customer pain points using qualitative and quantitative research, including user research and usability testing, to inform designs, validate decisions, and enhance the customer journey.
• Develop and Maintain Design Systems: Define, evolve, and maintain design systems and component libraries, collaborating with engineers to ensure correct implementation.
• Collaborate Cross-Functionally: Work with product managers, engineering managers, and quality assurance as part of a cross-functional team to define team roadmaps and goals.
• Manage Multiple Projects: Balance workload and priorities across multiple concurrent projects.

What you’ll need

• Experience & Design Proficiency: Over 4 years of experience as a product designer with strong theoretical and practical design skills; up-to-date with current components, patterns, trends, technologies, and research.
• Tool Expertise & Design Systems: Expert in Figma and proficient with various design tools; experienced in creating, maintaining, and extending design systems and component libraries.
• User-Centered Problem Solving: Ability to simplify complex, data-heavy scenarios into user-friendly solutions; skilled in data-driven design, conducting user research (including interviews and testing), and clearly communicating insights.
• Interaction, Information & Content Design: Proficient in interaction design, information architecture, and information design; experienced in UX copywriting and content design.
• Agile Experience & Cross-Functional Collaboration: Familiarity with working in an agile product environment; proven ability to work effectively within a product team, including product managers, engineers, and QA specialists.
• Technical Understanding & Consistency Advocacy: Knowledge of front-end frameworks and development technologies, understanding their implications for design feasibility; champion for platform consistency, ensuring alignment across disciplines and teams.
• Communication & Facilitation Skills: Excellent at presenting and explaining ideas and findings; ability to inspire and motivate during design sessions and workshops, ensuring accurate implementation of solutions.
• Data Analysis & Product Lifecycle Management: Experience leveraging qualitative and quantitative data for insights; proven track record of delivering value swiftly, overseeing products through their lifecycle, measuring success, and iterating continuously.
• Accessibility Awareness & Industry Experience: Understanding of accessibility guidelines and their practical application in design; experience in the market research or tech industries is a plus.
• Whilst Zappi does not specify a specific amount of time that should be spent working from the office, it is expected that you would be able to attend when required

What You'll Bring to the Team

• Drive Impactful Solutions: You'll tackle key challenges such as simplifying complex systems, empowering users with global, self-service tools and enhancing user engagement, directly contributing to our goal of our users benefiting from the platform without intervention
• Collaborative Environment: Join a dynamic design team that works closely with product managers, engineers, and other departments to deliver cohesive products.
• Growth and Development: We support your professional journey with opportunities for learning, development, and career advancement.
• Measuring Success Together: Your success will be measured by metrics including user engagement, task success, feature adoption and user satisfaction aligning with our mission to be the data platform creators rely on to inspire and validate their decisions

The Process

We understand you may be involved in many interview processes, so we like to run a lean process. If you apply for this role, you can expect:

• HR screening call - A 30 minute call with a member of our talent team to check how suitable you are for the role and cover administrative points
• Design interview - This is a 1 hour session with members of the product leadership team. During this session, we’ll focus on your product design experience, skills and ambitions, with plenty of time to dig into the specifics of the role, showcase your portfolio and ask questions. This is a chance to get to know product leadership and establish if the role is the right fit for you
• Design challenge - This is a short two part challenge assessing your technical skills as well as the way you approach problem solving. You’ll take this at your leisure in your own space.
• Cultural interview - This is a 1.5 hour informal session, usually spent with your future team. This is a chance for you to present back your challenge and to learn more about what it's like working for Zappi and to hear more about what you will be working on. If you are based near one of our offices, we offer the option to come into the office so you can get a real feel for working with us.

Benefits

• Salary range £55k-65k per annum. Salaries are benchmarked annually
• One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
• Unlimited holidays – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but set a minimum of at least 20 days per year plus national holidays.
• Private medical healthcare cover
• Group risk, life & disability contributions
• Flexible working arrangements, including remote (unless otherwise specified)
• Thoughtfully designed offices to support both individual work and collaboration without interrupting others
• Support setting up your home office, if appropriate (chair + desk, etc)
• Wellbeing benefits such as free yoga and access to trained therapists / counsellors
• Tailored personal development through training allowances, coaching, mentorship and career frameworks

Why join us? 

We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet. 

Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here. 

We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities. 

Earning B Corp certification assures us we’re on the right track and have structures in place to become the business we want to be.

Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you—about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021! 

Zappi Company Culture Highlights

• Winner of Comparably's Award for Best Company for Women 2022
• Winner of Comparably's Award for Best Company Work-Life Balance 2022
• Winner of Comparably's Award for Best Company Compensation 2022
• Winner of Comparably's Award for Best CEO for Women 2022
• Winner of Comparably's Award for Best Company for Diversity 2022
• Winner of Comparably's Award for Best Company Culture 2022
• Winner of Comparably's Award for Best CEO 2022
• Winner of Comparably's Award for Best Happiness 2022
• Winner of Comparably's Award for Best Leadership Teams 2023
• Winner of Comparably's Award for Best CEOs for Diversity 2023
• Winner of Comparably's Award for Best Engineering Teams 2023
• Winner of Comparably's Award for Best Company Outlook 2023
• Winner of Newsweek’s Top 100 Most Loved Workplaces in the UK 2022 & 2023
• Recognised by Fast Company’s Best Workplaces for Innovators 2023
• Recognised as Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 & 2024

Equal Opportunity

Zappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for all individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws. 

We believe that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from all backgrounds and encourage candidates from underrepresented groups to apply. Join our team and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.