Retail Territory Manager

Job Purpose:

Responsible for managing the relationship between the company and Retailer at site level, ensuring consistent delivery of the Vivo Energy Customer Commitment

Requirements

Principal Accountabilities:

Customers

Ensure consistent delivery of Customer Commitment by managing Territory Manager Sites when the TM is away from their workstation.

People

Identify gaps in Retailer competencies and delivery of Customer Commitment; coach, support, and advise Retailers with the aid of appropriate tools

Ensuring that the Retailer trains and develops their staff, focuses on People in delivering the Customer Commitment, sharing and coaching on VEK tools and processes as appropriate

Shareholder

Support Retailer Business Plans to deliver sales and cost targets represented in annual T&R

Review Retailer’s P&L statements, and support Retailer to develop action plans to close performance gaps

HSSE

Sustain a strong HSSE culture within the geographical area

Deliver agreed HSSE targets for geographical area

Protect Vivo Energy’s interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively

Operational Excellence

Plan and conduct site visits following the Call Planning Cycle tool

Ensure delivery of a competitive pricing position through fuel pricing procedures

Implementation and ongoing support of Marketing and Network initiatives

Identify Gaps in all aspects of site performance (including service and ‘people’) for geographical area and mandate, advise, or offer Retailers Vivo Energy-recommended tools, processes, and support to help them deliver the Customer Commitment at the Retail site profitably and to develop the business for the mutual benefit of both the Retailer and Vivo Energy.

Maximizing all sales development potential while protecting Vivo Energy’s interests, through the coaching and motivating of Retailers

Participate in the attraction and selection of the right Retailers

Through coaching, supporting, and performance management of Retailers to deliver the basics and higher performance, ensure the best Retailers have the best sites and that poor Retailer performance is eliminated

Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top-class site performance (including counseling to underperforming sites)

Deliver Sales & Operations targets for geographical areas through regular reviews and appropriate action plans

Ensure Retailers implement all areas of Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts, and manuals

Manage and maintain a Retailer master plan within the territory through Retailer assessment and involvement with recruitment processes

Ensuring that Retailers’ actions do not damage Vivo Energy’s Reputation

Ensuring that the Retailer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment

Job Knowledge, Skills & Experiences:

A graduate in a business discipline or engineering
Strong team member with excellent communication skills
Broad competence in Retail Sales & Operations
Demonstrable competence in implementing standard processes, achieving sales targets, building relationships with Vivo Energy Retailers, and delivering Retail Customer Commitment

Understand and apply Retail HSSE Standards – Skill

Understand and Apply Retail Economics – Skill

Understand and Apply Vivo Energy Retailing Principles & Processes – Skill

Manage Relationships with Retailers

Manage Site/Cluster Performance & Administration

Manage Fuel Pricing Process

Manage Fuel Pricing Execution

Manage Retailer Value Proposition (RVP)

Interested qualified candidates should apply not later than 7th October 2024.

*Vivo Energy does not charge any fees for any Recruitment Process.