School Experience Manager
We are looking for a full-time School Experience Manager to take on ownership of a portfolio of clients in China using our products and solutions. This position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.
The responsibilities of a Schools Experience Manager include:
Relationship:
- Manage healthy and robust relationships through regular engagement and communication with portfolio; this includes onsite visits to schools and attending conferences
- Creatively use tools to maximize meaningful communication and client interface
- Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more
- Leverage other teams (Support, Implementation, PD, etc) to serve client needs
- Provide consultative partnerships to maximize product and service efficacy for clients
Retention:
- Track and understand the health of clients within the portfolio
- Identify at-risk situations and partner with the Regional Lead or Director to address these
- Leverage relationships and communication to meet retention/renewal goals
- Manage 60+ day past-due invoices
Growth:
- Identify and deploy micro-campaigns
- Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team
- Partner with Sales to nurture upsell/cross-sell leads
Requirements
Problem-Solving Skills
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations
Educational Experience
- Prior experience with K-12 education, especially with educational technology, is highly valued. The role will also require continued education and upskilling in educational trends.
Teamwork
- Balances team and individual responsibilities; supports everyone’s efforts to succeed.
- Able to liaise across teams (e.g., support, tech, sales, etc.) to facilitate and achieve the correct solution for a client.
Business Acumen
- Understands the business implications of decisions; displays an orientation to profitability; demonstrates knowledge of the market and competition; aligns work with strategic goals.
Ethics
- Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
Strategic Thinking
- Develop strategies to achieve organizational goals; understand the organization’s strengths and weaknesses; analyze the market and competition; identify external threats and opportunities; adapt strategies to changing conditions.
Dependability
- Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; dedicated to seeing a task through to completion.
Organizational Skills
- Able to organize and prioritize competing client portfolio demands, including inbound requests, outbound calls, and emails, conference follow-up, accounts receivable, internal meetings, and other tasks as they arise.
Initiative
- Passion and drive to succeed, going beyond what’s expected, looking for growth opportunities.
Communication Skills
- Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group of people.
Technical Skills
- Proficiency and/or willingness to learn common business and communication technologies (i.e., SalesForce, HubSpot, Zoom, Slack, etc.).
Benefits
- Competitive salary plus eligibility for a sales team variable compensation plan
- Professional development budget
- Unlimited book budget
- Monthly health and wellness allowance
- Friendly atmosphere & team socials
Career development and other business needs occasionally present themselves, even for non-traveling roles; therefore, we ask all Faria Education Group employees to maintain a valid passport.
Full training will be provided during induction, and further training will be given throughout the duration of your employment to assist in advancing your career with Faria Education Group.
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
ABOUT FARIA EDUCATION GROUP
Faria is a leader in international education systems and services, providing an integrated systems suite for learning, admissions, school-to-home, and online courses and study services to over 10,000 schools and 4 million students in over 155 countries.
We are a globally distributed team with offices in China, Hong Kong, Taiwan, Ukraine, the United Kingdom, and the United States.