Senior DBA and Systems Programmer- Health & Care (P546)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Senior DBA and System Programmer at Civica

This is a vital specialized position within the Health Solutions Business Unit. In this role, you will deliver essential database support for the design, development, and maintenance of key solutions using Informix and Microsoft SQL. We're looking for someone with a solid grasp of database administration for both Informix and MS SQL Server. This includes key areas like performance optimization, monitoring, stored procedures, indexing, scripting, scheduled maintenance, and backup procedures. Your expertise in these domains will be invaluable to our team! Additionally, this position involves providing general systems administration, programming, and application support.

This position presents a stimulating opportunity for client interaction, in which you will engage with private health insurance companies while developing PHI products and related initiatives. Onsite visits will be required based on project demands, especially more frequently during the GoLive phase. Your key performance indicators will comprise the resolution of tickets within established service level agreements (SLAs), in addition to ensuring that projects are completed on schedule, within budgetary constraints, and with a commitment to high standards of quality.

This role presents a unique chance to influence product development as a Database Administrator, all while leading a talented team and partnering with a leading software or product company. You'll take charge of guiding our DBAs in the creation, implementation, and support of Informix and MS SQL solutions.

Requirements

What you will do to be successful in this role

• Perform programming & application support relevant to database technologies and systems integration for supported environments
• Act as a technical escalation point and provide Level 2 customer support. You will bring in an experience in troubleshooting and resolving database problems
• Oversee, respond to, and report on environmental metrics (both application and platform) in alignment with established customer Service Level Agreements (SLAs) pertaining to availability, performance, and capacity
• Join the on-call support team to address incidents that occur outside regular working hours and during public holidays.
• You will have a solid background in Database Administration, particularly with Informix Server or MS SQL Server
• Hands-on experience in maintaining Informix and 4GL solutions

• You are proficient in shell scripting languages (Perl, Python, PowerShell) along with application development, debugging, and troubleshooting expertise. Demonstrated ability to implement operational automation through scripts.
• You are very skilled in Performance Tuning and Optimization (PTO), leveraging native monitoring and troubleshooting tools. You also have a strong understanding of indexes, index management, and statistics
• You will have familiarity with Linux Server environments (SuSE, RedHat) platforms

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.