Service Desk Engineer (End User Support)

Job Title: Service Desk Engineer (End User Support)

Hours: 37.5 hours a week Monday to Friday.

Location: Based from our Newcastle or Thatcham office therefore you must live within commutable distance.

Salary: £22,308 to £24,000 depending on skills & experience

Cybit

Our success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit.

For the last 30 years, Cybit have been supporting businesses across the UK with all areas of IT consultancy, technical support and hosting; as well as having specialist Cyber Security and Data & Analytics arms to the business. Wherever our customers are on their IT roadmap, we can support them, from a simple IT review to a full cloud migration and ongoing infrastructure support.

We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner, Qlik Elite Partner, Alteryx Premier Partner and more!

What you'll do:

Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

We're looking for someone with

• Previous customer service experience; with a passion for providing an excellent customer experience.
• Passionate about technology; basic knowledge of Windows operating systems and network technologies.
• Excellent problem-solving and communication skills including a great telephone manner and strong written skills.
• Ability to work independently and as part of a team.
• IT certifications (e.g. CompTIA A+) are a bonus.

Why join us

Keep developing

Be the best in the business by learning from the best in the business. With industry leading training, mentoring and development, our experts will share their deep sector knowledge and help you to build a career that counts. You'll have the opportunity to work with fantastic colleagues and customers,

Work with fantastic colleagues and customers

Come together to solve real-world challenges by creating easy to use, flexible solutions and services that make a real difference to our customers’ businesses.

National career, local touch

Our customers love our down to earth and friendly approach. It’s part of the reason we’re growing so quickly. So no matter how much we expand, or where in the UK you’re based, you’ll get the time and opportunity to really look after our customers.

Opportunity everywhere

We’re growing fast. Which means there’s plenty of room for career progression as we expand our teams and build new ones to take us to the next level.

People first, always

We never forget that our success is people-powered. So we’ll give you all the flexibility you need to work your way.

Celebrate difference

We come from all over the UK, from all sorts of backgrounds. Looking after each other is essential to our continued growth and success.

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Bonus scheme
• Pension scheme
• 36 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay.

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent.