Account Development Manager - Governance & Meeting Management SaaS

About Us 

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Over the last few years within our governance & meeting management solution - Modern.Gov have enjoyed significant growth and to ensure that we are able to continue to provide high levels of customer service, we are looking to recruit an ambitious and capable Account Development Manager to manage and support a number of accounts.

Our governance & meeting management solution

• Improves efficiencies for meeting organisers and enhances the experience for decision makers.
• Saves time for those arranging and clerking formal meetings with an end-to-end cloud process.
• Simplifies the process for Members attending meetings virtually from any location.

Duties of the role include:

• Delivery of effective account management strategy to achieve business unit sales targets
• Planning, prioritising, and managing activity and customer contact to upsell products
• Developing a rich understanding of Civica’s Modern.Gov suite of products and services to be able to carry out solution-based sales conversations remotely via video/phone call and in person

Requirements

Our most successful Sales colleagues embody the following behaviours & competencies:

• Maximise customer value - Understands customers and fosters a partnership to solve their problems using our solutions and products to maximise value to the customer and to Civica
• Own their targets - Takes full ownership for achieving personal/team target. Is planned, rigorous and agile, shapes the task and makes it happen
• Act with integrity - Approaches sales challenges in the ‘right way’, is fair, honest and always takes responsibility
• Challenge thinking - Uses deep market insight and fresh thinking to challenge customers to think differently and to take action
• Coach for performance - Inspires and, coaches the team to exceed high standards, challenging them to always do more
• Driven to win - Ambitious and action oriented. Is resilient, tenacious, positive, and determined
• Always improving - Constantly seeks and acts on feedback, learning and coaching in order to improve personal performance and results

Benefits

Why You’ll Love Working with Us 

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. 

• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.  

• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

• Flexible Work: We have the technology and tools to support you working in our hybrid environment.