Learning Management System Administrator

This role is part of the Pacific Learning & Organisational Development Team. It is responsible for the day-to-day coordination and administration of the LMS platform (Cornerstone) including investigating, resolving, and responding to first-line LMS user queries through our Pacific helpdesk.

This role will provide front-line support for the system, including any data integration issues, or user/experience issues. A key component of this role is leading the future development of our LMS. 

The role is also responsible for monitoring, analysing, and providing reporting from the LMS on training completion and user engagement activities and providing support to the business to ensure the understanding and utilisation of business needs and objectives are being met. 

The successful candidate will ensure consistency and standardisation across L&OD practices and governance in records and systems management, including LMS administration, course content creation and maintenance, and compliance reporting.

We are looking for candidates who are located in Melbourne, Sydney, Adelaide, Brisbane.

Duties

• Management of existing courses and learning materials within LMS including updating and uploading course materials and resources
• Manage the LMS Pacific helpdesk email account by responding to queries 
• Support colleagues with troubleshooting while providing guidance to all stakeholders in the effective use of the LMS
• Utilise LMS reporting systems to analyse data, including training progress, completion rates, and engagement
• Monitor mandatory compliance training completion rates and provide follow-up reminder communications where necessary
• Provide support in preparing monthly management reports and commentary
• Provide support in coordinating development programs, including workshops, virtual sessions, and events
• Prepare and schedule the release of LMS related communications as required by stakeholders using Gmail
• Provide support in preparing training and reference materials for delivery and or distribution
• Participate in campaigns, marketing, and communication to engage learners 
• Content development for regular monthly Safety Health and Environment training modules 
• General administrative support to the L&OD team where required 

To be successful in this role you'll need to;

● Demonstrate excellent communication and listening skills, both written and verbal, with the ability to clearly articulate complex messages to a variety of audiences in a simple format

● Must be highly organised and possess strong analytical, technical, and organizational skills

● Proven ability to plan and prioritise work effectively

● High level of attention to detail and a demonstrated ability to deliver high quality outputs  

● Ability to manage multiple projects at once with strong follow through to completion

● Ability to work autonomously in a fast-paced, dynamic environment

● Possess the ability to interact professionally with a diverse group of Rentokil Initial colleagues

● Possess a strong customer service focus

● Demonstrate a high level of IT literacy including proficiency in MS Office/ Google suite of programs

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